Refund Policy

1. Overview

Cleare is a digital subscription service that provides immediate access to personalised educational and entertainment content.

Because the Service provides digital content and access immediately after purchase, refunds are not automatic and are reviewed on a case-by-case basis in accordance with this Refund Policy and applicable law.

2. Refund Eligibility

Refund requests may be considered if:

• the request is submitted within a reasonable time after the charge;
• the payment can be identified and verified in our payment records;
• the charge was made in error, duplicated, or resulted from a confirmed technical issue;
• the customer was unable to access the Service due to a confirmed technical problem caused by Cleare;
• the account has not violated our Terms of Use.

Submitting a refund request does not guarantee that a refund will be approved.

3. Refund Verification and Review

All refund requests must be verified before they can be reviewed or initiated. To verify a payment, we may request information such as the email address used during checkout, the transaction date and amount, a receipt or screenshot showing the charge, the last 4 digits of the card used, or any available order ID or payment reference.

Refund requests may be declined where the Service was accessible or used after purchase, where the payment cannot be verified, where the request does not meet this Refund Policy, or where there is evidence of abuse, fraud, repeated refund requests, or violation of our Terms of Use, except where a refund is required by applicable law.

Please do not send your full card number, CVV/CVC code, PIN, bank password, or any other sensitive payment credentials. We will never ask for this information.

4. Refund Processing

After we receive the required payment details, we will review the request and attempt to locate the transaction in our payment system.

If a refund is approved, it will be returned to the original payment method used for the purchase. Refunds are typically processed within 5–10 business days after approval, depending on your bank or card issuer.

We will notify you by email once the refund has been approved, declined, or if additional information is required.

5. Non-Refundable Items

The following items are generally non-refundable, except where required by applicable law:

• introductory trial fees;
• subscription payments for periods during which the Service was available or used;
• charges for a billing cycle where a refund has already been issued;
• payments that cannot be verified due to missing or incorrect customer-provided information;
• payments associated with accounts that violated our Terms of Use.

6. Subscription Cancellation vs. Refund

Cancelling your subscription stops future billing but does not automatically initiate a refund.

If you want both cancellation and a refund review, you must clearly request a refund and provide the payment verification details described above.

Access to the Service may continue until the end of the billing period unless a refund is issued, in which case access may be revoked after the refund is processed.

7. Chargebacks and Disputes

If you open a chargeback or payment dispute with your bank or card issuer before contacting us, we may be unable to process a direct refund while the dispute is under review by the payment provider.

To resolve billing issues faster, please contact us first at support@cleare.app with the required payment details.

8. EU / EEA Consumer Rights

If you are a consumer resident in the EU or EEA, you may have statutory rights under applicable consumer protection laws. Nothing in this Refund Policy limits any mandatory rights you may have under applicable law.

Because Cleare provides digital content and digital services that may be supplied immediately after purchase, your statutory withdrawal rights may be affected once you access or use the Service, where permitted by law.

9. Contact

For refund requests or billing questions, contact us at: support@cleare.app

Please include your account email, transaction date, transaction amount, and any available receipt or payment reference.

Service Provider:
Splintara OÜ
Registry code: 17318226
VAT: EE102900150
Harju maakond, Tallinn, Lasnamäe linnaosa, Peterburi tee 53, 11415, Estonia